Refund policy

Return & Refund Policy

Juniq Last updated: 09/06/2026

We want you to love what you ordered. If something isn't right, here's how returns and refunds work.

30-Day Return Window

You have 30 days from the date you receive your order to request a return. After 30 days, we're unable to offer a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In the original packaging, with tags attached (if applicable)
Accompanied by proof of purchase (order number or receipt)

Certain items are not eligible for return, including:

Gift cards
Sale or clearance items marked "Final Sale"
Personalized or custom-made items
Items damaged through customer misuse

How to Start a Return

Email us at nicollasdara@gmail.com with your order number and the reason for the return.
We'll send you a prepaid return shipping label and instructions on where to send your item — return shipping is free, covered by us.
Once we receive and inspect the item, we'll notify you that we've received it and let you know whether the refund is approved.

Refunds

If your return is approved, we'll process your refund to your original payment method within 5–10 business days. Please note it may take additional time for your bank or credit card company to post the refund to your account.

Shipping costs on the original order are non-refundable, except where the return is due to our error (e.g., wrong or defective item shipped) or the item arrived damaged.

Damaged, Defective, or Incorrect Items

If you received a damaged, defective, or incorrect item, contact us right away at nicollasdara@gmail.com with a photo of the item. We'll cover the cost of return shipping and send a replacement or full refund, whichever you prefer.

Exchanges

The fastest way to get the item you want is to return the item you have. Once the return is accepted, place a new order for the item you'd like.

Late or Missing Refunds

If you haven't received a refund yet:

Check your bank account again.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank. There is often some processing time before a refund is posted.
If you've done all of this and still have not received your refund, please contact us at nicollasdara@gmail.com.